An Analysis of Health Human Resources Needs With WISN and ABK Kes Methods
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A good management of the JKN program requires the availability of competent and sufficient health human resources (HHR). The calculation of HHR needs can be acquired by utilizing the Workload Indicator Staff Need (WISN) developed by WHO and Analisis Beban Kerja Kesehatan (ABK Kes) according to Peraturan Menteri Kesehatan Indonesia Number 33/2015. The limited number of personnel has caused delays in submitting service claims to the Badan Penyelenggara Jaminan Sosial (BPJS), thus it affected the process of reimbursing third parties for service costs to the hospital. The method is a qualitative method with a case study design model. The results of this study on the needs of human resources at Patient Administration and Claim Verification Installation of Grhasia Mental Hospital with the WISN method were 10 employees and with the ABK Kes method were 12 employees, it is necessary to increase the personnel needed in each section.
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