Organizational Management Strategies at the Executive Level for the Optimization of Correspondence Administration (Study Case) Universidad Tecnológica de Tulancingo

The objective of this research is to identify the organizational management strategies that impact decision-making at the executive level, specifically in correspondence management (CM) at the Universidad Tecnológica de Tulancingo (UTT) in Hidalgo, Mexico. CM is based on the Archives Law of the State of Hidalgo and includes the reception, registration, distribution, and dispatch of documents to improve transparency and efficiency. Archival records and organizational management are key resources for strategic decision-making.

This study employs a quantitative, descriptive, non-experimental methodology with a cross-sectional, field-based design. The research focuses on 78 heads of department and coordinators, using Likert-scale questionnaires (reliability = 0.940, Cronbach's alpha). The findings indicate that the majority of respondents have a solid understanding of the Archives Law, and many express confidence in its application. Most perceive the CM as effective and well-integrated into daily operations, considering training in this area highly relevant. Compliance with the Archives Law is evident in the daily receipt of correspondence, with the majority of respondents acknowledging the timely and proper handling of documents. However, a small percentage indicated areas for improvement. To improve the CM, several solutions are proposed: implementing an automated document management system, staff training, continuous audits, user satisfaction assessments, improved internal communication, adequate resource allocation, and performance indicators. Ensuring efficient and structured communication is crucial for making informed decisions, optimizing time and resources, and, above all, improving organizational effectiveness.