Transforming Communication Through Virtual Assistants using Generative Artificial Intelligence
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Educational institutions worldwide face persistent administrative challenges, especially regarding communication, information dissemination, and response times. This research introduces WolfChat, an informational chatbot designed for the General Directorate of Industrial and Service Technological Education (DGETI) in Hidalgo, Mexico. WolfChat integrates JavaScript, Google Generative AI, and On the other hand, the WhatsApp application is used as an interface to automate the flow of academic and administrative information. The study follows an applied, experimental, and quantitative methodology to measure the impact of chatbot implementation on administrative efficiency. Preliminary results show that WolfChat improves response efficiency by 65.8%, reduces repetitive administrative tasks by 60%, and enhances user satisfaction. This paper also discusses the theoretical framework behind AI-based chatbots, their potential scalability to other educational systems, and their contribution to digital transformation aligned with global sustainability goals and the National Development Plan of the current government, which promotes the use of technological infrastructure, close the technological gap in different sectors.
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Copyright (c) 2025 María del Carmen Islas López, Oscar Lira Uribe, Irma Cárdenas García
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