Assignment Optimization of Courier Services Using Hungarian Method: Case Study
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The Covid-19 pandemic has made the online shopping system become more increased. This has an impact on increasing expedition service activities to be able to serve in the shipping process. One of them is CV. Anteraja Margahayu branch which has 22 couriers to deliver packages to 11 delivery points. Problems that are often occur are related to the allocation of couriers for delivery that must be finished. This study aims to optimize courier assignments. The method used in this research is descriptive exploratory research method with a quantitative approach. The population in this study were 22 couriers, the sampling technique used in this study was a saturated sampling technique. The method of data analysis in this study used the Hungarian method. Based on the results of the study, the Hungarian method can be used to optimize the assignment of couriers to CV. Anteraja Margahayu branch. This is evidenced by the reduction in time by 290 minutes and the addition of 128 packages in organic courier assignments. Likewise for partner couriers, there was a reduction in time of 974 minutes and an increase in the number of packages by 83 packages.
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