HOVE, George; MAKUMBIROFA, Hamony. An Empirical Examination of Customer Satisfaction in the Steel Industry: Evidence from South Africa. RA Journal Of Applied Research, [S. l.], v. 3, n. 11, p. 1187–1199, 2017. Disponível em: http://rajournals.in/index.php/rajar/article/view/125. Acesso em: 25 nov. 2024.