The Use of Information Technology to Short the Waiting Time for Examination of Road Care Patients at RSU Islam Klaten
Downloads
Background :Outpatient services are a reflection of hospital services.As a form of health service facility that organizes health efforts, hospitals often experience difficulties in managing information for both internal and external needs. One form of application is through service systems by utilizing information technology through the use of computer-based on information systems.The Lean Hospital concept, which has been successfully implemented in several hospitals, is expected to eliminate waste and add value added activity which will ultimately increase patient satisfaction.
Purpose : The purpose of this study was to calculate patient waiting time with the application of information technology in the outpatient polyclinic of RSU Islam Klaten.
Research methods: This type of research uses a descriptive analytic method. This research method used a cross sectional approach. The sample in this study amounted to 81 respondents with the sampling technique using purposive sampling. The analysis in research using the t-test. The research instruments used included literature studies, interviews and direct observation of medical record officers, nurses of polyclinic nurses, registration departments, and patients at RSU Islam Klaten.
Result:There is a significant relationship between waiting time and patient satisfaction p = 0.001. Patients with long waiting times were more dissatisfied (60.0%), while fast waiting times were more very satisfied (73.9%).
Conclusion:The success of health services is seen from the patient's waiting time and patient satisfaction. Waiting time is the time used by patients to get health services from the registration point to getting in the doctor's examination room. Overall information technology shortens patient waiting time in parts of registration-polyclinic and Pharmacy.
Abdul Kadir. 2003. Introduction to Information Systems. Andi: Yogyakarta.
MOH RI. 1997. Guidelines for Hospital Medical Record Management in Indonesia Revision I. Ja-karta: Dirjen Yanmed
Fetter B. Robert. 1966. Patient Waiting Time and Doctor Idle Time in the Outpatient Setting.
Graban, M. 2016. Lean hospitals: Improving quality, patient safety, and employee management. Taylor & Francis Group, New York.
Gaspersz,V. (2011). Lean Six Sigma for Manufac-turing and Service Industries. Bogor: Vinchristo Publication.
Gross, D & Haris, CM 2008. Fundamentals of Queuing Theory: Fourth edition. John Willey & Sons, Inc: New Jersey.
Haag, D, Granello. 2000. Contextual Teaching and Learning in Counselor Education. Counselor Edu-cation & Supervision, Vol. 39 Issue 4, p270, 14p.
Heizer, Jay and Render, Barry. 2004. Operations Management, 7th Edition, Pearson Education. Inc., Upper Saddle River, New Jersey.
Heizer, Jay and Render, Barry. 2005. Operations Management, Seventh Edition, translated by Dwianoegrahwati Setyoningsih, M.Eng.Sc and In-dra Almahdy, M.Sc. Salemba Publisher Four. Ja-karta.
Gross, D & Haris, CM 2008. Fundamentals of Queuing Theory: Fourth edition. John Willey & Sons, Inc: New Jersey.
Martin., Karen., Mike Osterling. (2014). Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation. United States Copyright, USA.
Sabarguna, BS (2008) Hospital Management In-formation System Revised Edition. Yogyakarta: Consortium of Islamic Hospitals in Central Java and Yogyakarta.
O'Brein, James A. 2005. Introduction to Infor-mation Systems. Salemba 4. Jakarta.
Zeithaml A, Valerie A, Parasuraman, Leonard LB, 1990, „Delivering Quality Service - Balancing Cus-tomer Perceptions and Expectations‟, New York, The Free Press.
All Content should be original and unpublished.
