Knowledge is a very important and valuable asset, especially in this digital era, company that is engaged in information and telecommunications sector must be ready for developments and fierce business competition in information and telecommunications since there are several other large companies that are engaged in the same field. Along with the development of advanced communication technology, the public demand of cellular providers that meet their needs will also increase. Therefore, information and telecommunications based company requires a process of knowledge sharing between employees where individuals exchange knowledge to create new ideas or innovation as well as for evaluations material for employees in the work environment.
This study aims to analyze the influence of personality dimensions on organizational citizenship behavior and its impact on knowledge sharing. The personality dimension chosen are openness to experience, conscientiousness and agreeableness. The sample used in this study amounted to 95 employees of an information and telecommunications based company in Surabaya, Indonesia from various units. The analysis technique used in this study is Partial Least Square with the help of SmartPLS 3.0 software.The results of this study indicate that openness to experience, conscientiousness and agreeableness have a significant positive effect on organizational citizenship behavior and knowledge sharing.
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